Business

Jul 09, 2015

Take Ownership of Problems

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Jul 08, 2015

Don't Assume: Why Email Communication Goes Wrong

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Jul 07, 2015

Set Clients up for Failure

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Jul 06, 2015

The client is always right

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Jun 30, 2015

Attitude is a Choice

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Jun 29, 2015

We don't understand our customers

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Jun 25, 2015

Clients Aren't Aliens

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Jun 23, 2015

Clients don't actually want your hourly rate

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Jun 22, 2015

My list of books I think you should all read

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Jun 18, 2015

You Want Those Customer Complaints

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