If you've trained your testers properly. and you no doubt have, then they will be giving you bug reports with detailed steps to reproduce the bug. That, my friends, is programmers heaven. (emphasis mine)
I've been reading The Career Programmer and while there are lots of things that make me remember 'bad clients' and 'bad bosses' today I was struck by the quote above.
I know I have complained about clients giving me terrible feedback, but they don't build sites on a regular basis so how can they know what good feedback is?
Next time you're complaining about a bad bug report from a client stop and ask if you've trained them to provide good bug reports. If not then you're the one with the problem.