Seth Godin on The Benefit of the Doubt

Great post on how to treat customers from Seth Godin. We need to remember this as we treat our customers with respect or not.

I had a project go months over this year. When the client asked about it, I told them the truth. I fell in love with another part of my business and it hurt my development work. I was paying the price for that mistake and I would understand if he didn’t feel like he could work with me anymore. I also said I’d love a chance to earn his trust back if he was willing.

He signed a monthly retainer and I’ve been given a chance to earn that trust back, but only because I didn’t waffle, I was just honest about it.

Don’t waffle. Own your mistakes and you’ll get to see how much good can come from it.