Run a better company by adding a 5-15
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I’ve talked before about how I email clients at the beginning and end of every week. I really hope you’ve started to do that with your own clients. This simple action will pay off big-time, because your clients will think you’re awesome since you take such good care of them. Let’s now take this a…
Are you the productivity bottleneck?
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As people who run teams, we should be helping our teams run well. They should be productive and equipped with everything they need to keep the ball rolling. Some of you may be like me — you like to see things written down, with clear dates and tasks assigned to you. Some of you hate…
What if you have a bad manager
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The only thing you can actually take care of is yourself. Give your manager weekly email updates on what you’re doing and expected deliverables. Build out a training manual and give it to your manager so they can have it for the next person joining the team.
What are your standard operating procedures?
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One of the big things that will affect the efficiency of your business — and perhaps even your ultimate business success — is how well you’ve standardized procedures and repetitive tasks. I’ve created some standard operating procedures to remove the decision-making process around repeated tasks or habits, and streamline my days. Stuff like: I don’t…
Lack of trust is a hiring problem
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Last week, I was talking with an agency owner who is having trouble with his employees. At least in his eyes, the trouble is with his employees. The main issue is that he doesn’t feel he can ‘trust’ them with a project without his direct oversight every day. I just can’t trust them to do…
Being effective at work starts at home
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Today, we’re going to talk about your relationship with your partner/spouse. I’ll start by telling you about my marriage of 12 years. It’s been rolling along well. We’ve got young kids, which does present some challenges when it comes to actually spending time together, just the two of us, but really, I’ve got an awesome…
The grass is greener where you water it
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I’d like to change the old saying, “The grass is always greener on the other side.” Whenever someone says that to me I reply with: No, the grass is always greener where you water it. Of cycling and arms If you didn’t know I’m a cyclist then you must not follow me on Twitter. I…
Are you living your dream?
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When you were a kid you had all kinds of dreams for what your future was going to be like. Even as a teenager or young adult you had these dreams. Then ‘reality’ beat them out of you. That’s not how it has to be though. When you were younger you figured that it would…
You need to talk to ALL the decision makers
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One of my 8 core questions on a project is: Who are the decision makers that will decide if this project moves forward? Once I know that, I require all the decision makers to be part of my introduction call with the prospect. This is a crucial step you can’t overlook in your client vetting/pitching…
If you can’t write the questions you aren’t ready for the test
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I’ve talked before about not psyching yourself up before a call but there’s something else you need to do to prepare for a client call. Anticipate the questions your client is going to ask on the call. If you can’t create the questions, you’re not ready for the test. – The 5 Elements of Effective…
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