We’ve spent the month talking about questions to ask clients and how to ask them. One thing to remember is that you don’t just use one method for the whole call, that’s going to sound wooden. Use all of them and learn to flow between them.

Maybe start with the 5 Why’s and then when you find an interesting topic use reflection or echoing questions to dive deeper on the interesting bit.

One great way to do this is to get involved with a mentoring group. There you can role play as practice. If you don’t have one get in touch with me about the mentoring groups I run.