Would I want to…
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Yesterday I talked about making a quick buck and how it’s not the way to be a good long-term business owner. Unfortunately, many businesses allow deceptive practices to creep into their interactions with clients. For example, what may start as a monthly support package for clients may turn into a minimal amount of service charged…
Is that quick buck worth it?
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No, my bank account is not full. There’s plenty of room in there, and really I could add an infinite amount of bits which equal money. But I won’t lie or deceive people just to get those extra bits into my account. It’s not worth it. If you use those tactics just to get more…
Take the time you need when you’re ‘cooked’
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Before you’re burnt out you get ‘cooked’. That’s the point you need to start saying no more. You need to carve out the time you need to get recharged so that you can keep going for decades.
LOVE and HATE Process
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I love a standard set of rules to operate by. It’s how I do my email communication with prospects and clients. It’s how I don’t forget my keys in the car, or how I don’t lock myself out of the office. Process is awesome, until it’s not. Ugh, the meetings One company I worked at…
Get Project Updates the Right Way
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I once worked at a company where the staff spent two mornings a week in a meeting to ‘update’ the manager/owner. We went around in a circle of 7 or 8 and simply told the manager where we were on our projects. There was very little discussion about any problems we might be having or…
Take a Deep Breath
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Have you ever considered how much your reaction time affects your response to a situation? Let’s take a moment today to consider this in the context of your business. Suppose you get an angry email from a client — do you reply right away or do you wait? Does your choice here affect your ultimate…
Don’t Monologue
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Have you watched The Incredibles? Remember the part where Syndrome is giving a monologue and Mr. Incredible catches him off guard? This is a common theme in superhero movies. The villain reveals his whole dastardly plan then creates some absurd way to kill the hero, who then comes up with an equally absurd way to…
Have a solution to the problem
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When you have a problem, don’t just push the problem along. Come up with 3 solutions.
Take Ownership of Problems
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Have you ever failed? I have. I’m currently behind on a project and I’m really not sure how I’m going to catch up, since next week I’ll be taking a trip to Mexico and won’t be taking my laptop. That means no catching up on coding. But really, how much ‘catch up’ actually happens when…
Don’t Assume: Why Email Communication Goes Wrong
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Assumptions are bad, so don’t make them. When you assume, you just make an ass out of both you and me. Today I’m talking about the risk of using email as your default for communication. It’s a terrible form of communication that denies you all the little facial and body language cues that are an…
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