Set Clients up for Failure
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Yup, I’ve failed. I mean totally let down a client by delivering 80% of a solution, then feeling a bit bored and not focusing on the last 20% like I should have. I’ve pushed bugs that brought down client servers, just before I went for a run or left for the day. I’ve told clients…
The client is always right
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You’ve heard this service maxim I’m sure: The customer is always right…even when they’re not. I’m also sure you’ve laughed at it and said clearly, they can’t always be right. I mean, some of the requests/emails read as though they were written by an insane four-year-old in the middle of a tantrum. Yeah, I’ve had…
Don’t hold on to the idea just because you had it
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Yes we do this all the time, but that doesn’t mean we always have the best ideas. Listen to your clients and hold your ideas with an open hand. Be willing to change in the face of a good idea.
Why that ‘fun’ project isn’t ‘fun’ at all
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You’re likely all familiar with Google’s “20% time” policy, where employees can use up to 20% of their time to work on anything — outside of their regular projects — that will benefit Google. This policy has led to many awesome things we use today, like Gmail. If you were at PressNomics 2015 you likely…
You want your employees to succeed right?
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We’ve all had a job at some point. Maybe one of yours was at a fast food joint where your primary responsibility was to flip that burger without getting your hair on it, and the training plan likely reflected that one work goal. While we’d love to think that on-the-job training would get better as we move…
Attitude is a Choice
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When exchanging greetings and someone asks, “How are you?” my typical response is something like, “Fantastic, how are you?” This same exchange occurred one particular morning at my workout, and after I had given my typical response, my workout classmate came back with, “Do you ever have a bad day?” Of course Yup, of course…
We don’t understand our customers
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Are you a patient person? Can you take your time and do a job right? In conversation, can you sit and listen without just waiting for your turn to speak? I hope you can, because those traits are hallmarks of a great business owner — someone who can take time in the sales process to…
Oh the thinks you can do
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Stop just thinking about the business you want, and take some action to get to the business you want. Way to many freelancers just stop dreaming about success and never execute then complain about not being successful.
Clients Aren’t Aliens
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The way you hear some business owners speak you’d think they hated their clients. It’s all complaints about how clients don’t value the work the business does. They return products and ask for changes late in the game. You’d think that the clients are purposely trying to make the life of the business owner miserable.…
May Reading
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May was another month with only one book read, which is more typical for the summer, when I go riding at night or take the kids to the lake. That means all the house cleanup has to happen after we get the kids to bed, which means less time devoted to reading. Growing a Business…
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