We don’t understand our customers
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Are you a patient person? Can you take your time and do a job right? In conversation, can you sit and listen without just waiting for your turn to speak? I hope you can, because those traits are hallmarks of a great business owner — someone who can take time in the sales process to…
Oh the thinks you can do
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Stop just thinking about the business you want, and take some action to get to the business you want. Way to many freelancers just stop dreaming about success and never execute then complain about not being successful.
Clients Aren’t Aliens
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The way you hear some business owners speak you’d think they hated their clients. It’s all complaints about how clients don’t value the work the business does. They return products and ask for changes late in the game. You’d think that the clients are purposely trying to make the life of the business owner miserable.…
May Reading
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May was another month with only one book read, which is more typical for the summer, when I go riding at night or take the kids to the lake. That means all the house cleanup has to happen after we get the kids to bed, which means less time devoted to reading. Growing a Business…
Clients don’t actually want your hourly rate
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Hey I’ve got this site to build and I’m trying to figure out what it’s going to cost. What’s your hourly rate? – Every Client Ever Yup, we’ve all received that email, or one like it. You may have received one just this week, and if you’re like ‘the old me’ then you sighed loudly…
My list of books I think you should all read
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It’s no secret I read a lot. If you didn’t know that then you’ve clearly missed my monthly book lists. Now, I’m lucky in that my wife and I both love to read, so I’m able to put in 1 – 2 hours a day of reading after the kids go to bed, and that’s…
Marketing isn’t sleazy
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Don’t expect to get good clients doing the work you want to do if you’re not spending time telling people what you do.
You Want Those Customer Complaints
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Yeah that’s right, you want to have some of your customers complain. Otherwise, how on Earth are you going to figure out what you’re doing wrong? If all you hear is how awesome you are then you’re never going to get better. You should never feel you’re at your best — always consider that there’s…
Does ‘culture’ really mean ‘just like me’?
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As you grow your business, consider that there are two main ‘types’ of organizations that are common: The homogeneous organization, where everyone has the same experience. The diverse organization, where…well, everyone has different life views and experiences. Which one do you want? Which one do you think has the highest chance of really changing your…
Just Ask That Question
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In a book I read years ago, the title of which is now lost to time, one of the key takeaways went something like this: If you have a question, it’s likely that other people in the room have the same question but they have been there too long to ask it without feeling like…
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