• You won’t succeed if you don’t do the work

    You won’t succeed if you don’t do the work

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    Have you bought a course that’s going to help you learn to run a more effective business? Maybe you bought Book Yourself Solid. Maybe you even read it. Lots of good stuff in that book. Do you have a business coach? I’m sure they have lots of good suggestions and make you think hard about…

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  • October reading

    October reading

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    Welcome October the time when things start to cool off and we get some fall colours and cool times. One of my favourite things to do is find a sunny spot and do a bit of reading which is part of what got me through 8 books this month. This month was split 50/50 with…

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  • Saying no to a client because of fit

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    We all want to please people, so it’s hard to say no simply because of ‘fit’ when the client has a budget and a proper timeline. Today’s video addresses how I deal with saying no to them. Resources Why I don’t take that call with the client WP Site Care Evermore Daniel Espinoza Justin Sainton…

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  • Why I write and teach about business

    Why I write and teach about business

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    There are a few reasons I write here. Help Helping others run better businesses and make more money is a good reason. I do love seeing others win and love knowing I’m a small part of someone having success. Expert Another great reason is that writing here helps establish my expertise. This is a long…

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  • Does the market agree with you?

    Does the market agree with you?

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    I’m sitting here on launch day (to my email list) for my Hope is not a Strategy course and you know what, there hasn’t been a single purchase yet. Of course I sat around last night talking about how sales could work and running numbers. Yes I even dreamed about selling out of all packages…

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  • You’re not perfect – find a problem and fix it

    You’re not perfect – find a problem and fix it

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    We’ve all been faced with a problem that’s clearly outside our comfort level. Maybe it’s a coding challenge that you just don’t know the answer to. Maybe it’s an estimate for a big corporation and you just don’t know how to position it. Maybe it’s a tough blog post that you don’t know how to…

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  • Your services are a commodity because you don’t specialize

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    Yes WordPress can be a commodity service, but that’s your fault. You’ve never taken the time to stake out some territory and specialize. You flit from one thing to the next just like a humming bird. If you want to charge more and get some more respect, specialize.

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  • The rule of thumb I run my business by

    The rule of thumb I run my business by

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    I wrote yesterday about your screw up not being your client’s fault. I told you about my screw up and what I did to make it better for the client. But I didn’t tell you my guiding principle to running my business did I? How do I think you should treat clients at every interaction?…

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  • Your screw up isn’t your client’s fault

    Your screw up isn’t your client’s fault

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    It’s Thanksgiving Day in Canada and I screwed up. Last week sometime I emailed a client about a project that had some extra technical issues. They had a bunch of plugins that were simply broken. There were errors that prevented me from working. They had a whole day of downtime with their host last week,…

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  • Don’t say it’s easy, you have no idea yet if it is easy

    Don’t say it’s easy, you have no idea yet if it is easy

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    It’s so easy when your on the phone with a client or in a meeting to tell them that a certain feature is ‘easy’ or as the tweet below says “straight forward”. https://twitter.com/edwinbrady/status/521592849784385536 Edwin has it right, saying something is easy is often a way of saying I really haven’t thought about it yet. Limit…

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