The rule of thumb I run my business by
by
I wrote yesterday about your screw up not being your client’s fault. I told you about my screw up and what I did to make it better for the client. But I didn’t tell you my guiding principle to running my business did I? How do I think you should treat clients at every interaction?…
Your screw up isn’t your client’s fault
by
It’s Thanksgiving Day in Canada and I screwed up. Last week sometime I emailed a client about a project that had some extra technical issues. They had a bunch of plugins that were simply broken. There were errors that prevented me from working. They had a whole day of downtime with their host last week,…
Don’t say it’s easy, you have no idea yet if it is easy
by
It’s so easy when your on the phone with a client or in a meeting to tell them that a certain feature is ‘easy’ or as the tweet below says “straight forward”. https://twitter.com/edwinbrady/status/521592849784385536 Edwin has it right, saying something is easy is often a way of saying I really haven’t thought about it yet. Limit…
You are Gandalf, Start acting like it
by
What you do is freaking magic, and magic has value. Don’t short change yourself just because you do it every day.
Art of Value is 1000% worth your time
by
You ever find a great new resource that blows your mind with every piece of content you get? You know one that makes you really think about how you’re running your business. How your pricing your projects. The weight you put towards project management as the thing that really makes a project awesome. It’s all…
Throw Hope out the window – Start 2015 with a plan
by
Today I’m excited to offer you the opportunity to work with me personally to ensure you start your 2015 off right. Last week I talked about the three areas you’ve got to get right when you’re starting your business. These are also the three areas MOST freelancers or small teams get it wrong. You’re stuck…
Vetting clients with your first email
by
We all get a lot of email don’t we, it’s hard to keep up with. It’s hard to keep up with the new client requests if you’re doing your marketing right unless you take some steps to automate it. I have most of the emails I send to clients automated in templates because it lets…
Key Step 4 in Value Based Pricing
by
Today we’ll talk about the 4th key step in effective value based pricing, that’s being bold. If you want to dive in to the other 3 steps then get on my mailing list to get early access to my upcoming course on the 3 Keys to running a happy profitable business in 2015.
When I DO take that client call
by
Last week I wrote a post about how I don’t take cold calls from clients. In the comments, Carla said that she just doesn’t interact with clients on the phone much at all. I hear that since getting on the phone requires a schedule which doesn’t always interact well with real life. I often means…
September Reading
by
This September was a lot of fiction and a bit of self-improvement/interesting f reading. As always, jump to the bottoms for links to my other monthly reading posts. Blink By the well known Malcolm Gladwell, Blink is about our powers of rapid cognition, or how we make snap judgments. This is my second read and…
Start Building Your Knowledge
Are you looking to be more creative, to connect your ideas?
